Customer Feedback – Q Office Furniture

Customer Feedback Form

Q Office Furniture operates under an Integrated Quality, Safety and Environmental Management System, and we are always looking to continually improve our products and services. Your feedback would be greatly appreciated.
Customer's Name*
Your Email Address
Company Name*
Date of Last Purchase with QOF (if known)
DD slash MM slash YYYY
Scoring System
Please provide a score from 1 - 10 for each item below, where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
1.Initial Contact With Sales Team
How do you rate your initial contact with the Q Office Furniture Sales Team?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
2.Consultation - Measure Up and Quoting Process
How do you rate the Consultation / Measure Up / Quoting Process?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
3.Advice - General and Technical Product Advice
How do you rate the General/ Technical Advice from our Sales Team?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
4.Lead Time Expectations
Generally, are our lead times in line with expectations?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
5.Quoted Lead Times
Were our quoted lead times met?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
6.Communication
How do you rate the quality of communication from time of ordering to installation?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
7.Delivery and Installation
How do you rate the Presentation and Conduct of the Delivery and Installation Team?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
8.Set up and Presentation
How do you rate the Setup and presentation of delivered Products/Installation?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
9.After Sale Service
How do you rate the after sales service / follow up contact from our sales team?
Please provide a score from 1 - 10 where: 1 = Unsatisfactory through to 10 = Exceeds Expectations ( or N/A if not applicable)
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
10.Recomendation
On a scale of 1-20 (1=very unlikely and 10 = extremely likely) , how likely are you to recommend Q Office Furniture to your Friends/ Family / Colleagues?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- NA
General Comments
General Comments

Customer Feedback Form

Scoring System

1.Initial Contact With Sales Team

2.Consultation - Measure Up and Quoting Process

3.Advice - General and Technical Product Advice

4.Lead Time Expectations

5.Quoted Lead Times

6.Communication

7.Delivery and Installation

8.Set up and Presentation

9.After Sale Service

10.Recomendation

General Comments

Login